Frequently Asked Questions

We have been creating beautiful gravestones and other types of monuments for decades and have shipped them all over the United States.

We ship to the entire continental United States.

For shipments to Alaska or Hawaii, please contact info@headstonesandgravemarkers.com to receive a shipping quote

Yes, Please contact our office and give us the information we need to give you an accurate quote. You may also call us toll free at 1 (844) 856-9183

We literally have thousands of design options, but to keep the website process simple and speedy, we have chosen some of our most popular themes. If there is something special you would like to request, please email us and let us know what you’re thinking of, call us toll free at 1 (844) 856-9183. Please be aware, there may be an additional charge for customizing.

We have been in the monument business since 2000, and we have worked with nearly every type of flat marker, slant marker, pillow marker, and upright marker that can be made. We have even done commercial signage and various veterans’ and civic memorials! If there is something special you would like to request, please contact us and let us know what you’re thinking of, or call us toll free at 1 (844) 856-9183

We utilize the traditional, proven technique of sandblasting to create our beautiful, lasting markers. Sandblasting achieves a depth of approximately 1/8”, which lasts over generations and can be maintained easily. The Sierra White granite marker inscriptions are painted black, and the India Red, India Black, Regal Black, Tropical Green, and Blue Pearl marker inscriptions are painted white.

Yes, we can do photo and laser etchings. However, please note we feel there are some things you should know up front:
We think these types of designs are best suited for upright monuments, and not for flat markers, for several reasons. The main reason is outdoor environmental variables. Laser etchings are very shallow etchings and can only be done on black or dark grey granite. Our experience shows that traditional sandblast methods which give deep and clean blasting lines will stand the test of time – which is the whole purpose of a gravestone!! Laser methods offer more detail with fine lines at the expense of very shallow engraving; they may look “amazing” when they are brand-new, but how will that shallow engraving stand up over years and years in the elements? Many cemeteries have hard water which leaves mineral deposits and a white film on the stone, thus making a laser etched stone very difficult to read if not consistently maintained for life. Even with calcitic deposits, the traditional sandblasting we use can be read for a lifetime with little or no maintenance.
If your heart is still set on a laser etching, then we can certainly create one! Please contact us with your request.

Yes we can offer companion designs. The important thing is to contact the cemetery to make sure they allow companion markers in the size and type of marker you are ordering. For instance, some cemeteries will allow one flat marker for two side-by-side plots; some will require a separate marker for each plot. All cemeteries will have their own specific rules regarding what size and type of marker is allowed; so, again, we must stress how important it is that you contact them first to ensure you order something which they will approve.

All free shipments should be going to a commercial account such as a cemetery. (These makers are heavy – average weight is 100lbs, so it’s not something you want to be lifting if you can avoid it.) If you wish to have your headstone shipped somewhere other than a commercial account there will be additional shipping fees (requires the carrier to use a lift gate). Please note: you should check with the cemetery to confirm they will allow deliveries from outside carriers.

Please contact the cemetery for their rules regarding installation and who is allowed to perform this service. Let them know you are ordering a granite marker from an outside vendor. They will need to know the type and size of the marker. With this information they should be able to give you an accurate price and approval.

Usually no more than about 6 weeks. Our production goal is 4 weeks from the date of your approved layout. Once shipped, delivery can take anywhere between 1-3 weeks, depending on which state you are in. Once in a while, we may run low on stock due to unforeseen circumstances. If this should happen, we will notify you promptly of the time frame so you can let us know if it will still work with your needs.

We use PayPal simply because it is convenient and the most secure online payment system in the world! This way, we DO NOT store your personal banking information on our server. With PayPal, you can send money via credit card or use your bank account (same as a debit card or personal check, except it’s electronic) at NO FEE TO YOU. If you should need assistance with processing payment, please contact info@headsandgravemarkers.com

We will replace it at no charge. You must note the damage on your bill of lading, and document the damage with pictures. You must notify info@headstonesandgravemarkers.com within 48 hrs of delivery of the marker to make a damage claim. Please refer to our Terms and Conditions for specific instructions on inspecting your delivery and documenting any damage.

Because our website features only a few of our most popular granite colors as well as a set number of popular designs, we do not have the same overhead associated with selecting, designing and creating the marker. Obviously, a brick-and-mortar location simply costs more to have operating, so when you use our simple and easy website offerings, we are able to pass on the savings to you!